Shipping + Returns

Shipping

All of your beautiful purchases will be shipped from our store in New York within 2 business days.  All of your personalized selections will not ship for at least 10 days. Some product that are ordered from a third party will not ship for at least 2.5 weeks. 

If you have any questions regarding shipping please email us or call us at 516-536-7467.  Thank you!

Returns

Thank you for shopping at Jeanninesgifts.com.  If you are unhappy with your purchase, we are more than happy to help you.   You have 21 days to exchange your item or receive store credit from the date made the purchase.  To be eligible for an exchange or store credit, the product you purchased must be unused, in the original packaging with the original tags attached.  We require the receipt or proof of purchase. Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.

If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.

You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.